Shipping & returns

WHERE WE SHIP
The Happi Store ships to addresses within the United States only.

PRINTING TIME
Every item is printed just for you after you order. Printing usually takes 2 to 7 business days (Monday to Friday, excluding US holidays) before your order ships.

SHIPPING RATES
- Free standard shipping on US orders of $50 or more (after discounts), applied automatically at checkout.
- Under $50: standard shipping starts at $4.95. The exact rate depends on your order's weight and is shown at checkout before you pay.

DELIVERY TIME
Standard delivery usually takes 3 to 7 business days after your order ships. In total, most orders arrive within 5 to 14 business days of ordering. These are estimates from our print partners and carriers, not guarantees. Allow extra time from mid-November to December, and during severe weather.

IF YOUR ORDER IS DELAYED
If we can't ship your order within the time stated, we'll email you a new estimated date and you can cancel for a full refund.

ORDERS WITH SEVERAL ITEMS
Items in one order may be printed at different facilities and arrive in separate packages, at no extra cost to you.

TRACKING
When your order ships, we email you a tracking link. If you haven't received it within 10 business days of ordering, please contact us.

ADDRESS ERRORS
Please check your shipping address carefully at checkout. If you spot a mistake, email us right away. We can update the address only before your order goes into production. If a package comes back to us because of an incorrect or incomplete address, we'll reship it once you pay the shipping cost again.

LOST PACKAGES
If your order hasn't arrived 21 days after you received the shipping email, contact us no later than 30 days after it shipped. We'll open a claim with the carrier and our print partner, and if the package is confirmed lost in transit, we'll send a free replacement.

MARKED AS DELIVERED BUT NOT RECEIVED
Please check with neighbors and your local post office, and wait 48 hours, since packages sometimes show as delivered early. Then contact us, and we'll help you file a claim with the carrier. We can't replace packages that the carrier confirms were delivered to the address given at checkout.

DAMAGED OR MISPRINTED ITEMS
See our Refund policy. We'll replace or refund them for free.

CONTACT
hello@thehappistore.com. We reply Monday to Friday.

THE SHORT VERSION
Misprinted or damaged? We fix it for free, and you don't need to send anything back. Wrong size? Use our $5.99 Size Swap. Every Happi item is printed just for you after you order, so we can't take back items for a change of mind.

MISPRINTED, DAMAGED OR WRONG ITEMS
If your item arrives misprinted, damaged or defective, or isn't the design, size or color you ordered, we'll make it right at no cost to you.
1. Email hello@thehappistore.com within 30 days of delivery.
2. Include your order number and a clear photo of the problem. For a size or color mix-up, include a photo of the size label.
3. Once we confirm the issue, choose a free replacement or a full refund for that item.
You don't need to return the item. Please keep it, donate it or give it to a friend.

SIZE SWAP (WRONG SIZE)
Ordered the wrong size? We'll print the same design in a different size for a flat $5.99, which covers printing and shipping.
- Request it within 30 days of delivery by emailing hello@thehappistore.com with your order number and the new size.
- One Size Swap per order.
- Same design and color in a different size, subject to availability.
- You keep the original item.
We'll email you a secure payment link, and your new item goes into production once it's paid.

CHANGE OF MIND
Because every item is made to order, we can't accept returns, exchanges or refunds for a change of mind, or for a size chosen at checkout outside the Size Swap. Please check the size guide on each product page before ordering. If you're between sizes, we recommend sizing up.

PLEASE DON'T MAIL ITEMS BACK
The return address on your package belongs to our print partner, and they can't process returns. Items sent there can't be refunded or exchanged. Always email us first.

CANCELLATIONS AND CHANGES
Orders go into production quickly. Email us as soon as possible to change or cancel. We can cancel or change an order, with a full refund, only before printing starts. Once printing has started, the order can't be cancelled.

REFUNDS
Approved refunds go back to your original payment method within 5 business days of approval. Your bank or card provider may take another 5 to 10 business days to show it on your statement. Shipping fees are refunded only when the whole order was affected by our error.

CONTACT
hello@thehappistore.com. We reply Monday to Friday.

• Misprinted or damaged? Email a photo to hello@thehappistore.com within 30 days of delivery. We'll send a free reprint or a refund, and you keep the original.
• Wrong size? Use our Size Swap: we print your design in a new size for a flat $5.99, once per order, within 30 days of delivery.
• Please don't mail anything back. The address on your package belongs to our print partner, and they can't process returns.
• Need to cancel? Email us fast. We can cancel for a full refund until printing starts.

Questions? Contact us with your order number, Monday to Friday.